Shipping Policy

1. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation. Business days exclude weekends and applicable holidays.

Processing times may be extended during public holidays, promotional periods, high order volumes, or when additional order verification is required.

2. Estimated Delivery Time

For shipments to the United States, standard transit is generally estimated at 7–15 business days after dispatch.

Total estimated delivery time includes order processing plus shipping transit. Actual delivery times may differ depending on the destination and carrier.

Estimated delivery times are not guaranteed arrival dates.

3. Shipping Destinations

Available delivery destinations are determined by the shipping options offered at checkout.

If no shipping method appears for your delivery address, please contact customer service before completing your order.

4. Shipping Costs

Shipping charges depend on the applicable delivery method, destination, and order details.

Any shipping charges collected by Kymfel™ will be displayed at checkout before payment. Please review the final order total carefully.

5. Shipping Confirmation & Tracking

Once an order has been dispatched, shipping confirmation and tracking information will be provided when available.

Carrier tracking information may take additional time to become visible after a parcel is handed over.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error after ordering, contact service@kymfel.com as quickly as possible. Address changes may not be possible after dispatch.

7. Shipping Delays

Delivery may be affected by weather, customs, transportation disruptions, carrier operations, public holidays, or other circumstances.

If your parcel is delayed, please contact our support team. We will assist with reviewing the available tracking and order information.

8. Customs, Duties & Taxes

For international shipments, import duties, taxes, and customs charges may apply depending on the destination.

Unless such amounts are expressly included in the checkout total, customers may be responsible for charges imposed by the destination authorities. Applicable legal rights remain unaffected.

9. Missing or Damaged Packages

If tracking indicates delivery but you have not received the parcel, or if your shipment arrives damaged, please contact our customer service team promptly.

Include your order number, tracking information, and supporting photographs when relevant. We will review the matter and explain the available remedy.