Contact Us

KYMFEL™ / CUSTOMER SERVICE

We're Here to Help.

Every journey deserves thoughtful preparation and dependable customer assistance.

Whether you have questions about luggage, backpacks, packing organizers, travel accessories, orders, or after-sales support, the Kymfel™ team is here to assist.

GET IN TOUCH

Customer Support Channels

01 / EMAIL SUPPORT

Send Us an Email

Contact us about product specifications, order updates, shipping, returns, exchanges, or general inquiries.

service@kymfel.com

EMAIL SUPPORT →
02 / PHONE SUPPORT

Call Our Team

Speak with customer service about your shopping experience or an existing order.

+86 134 3052 1068

CALL SUPPORT →
03 / SERVICE HOURS

Daily Customer Care

Our customer service hours are:

8:00 AM – 10:00 PM Daily

Messages received outside our service hours will be reviewed during the next available service period.

WHAT WE CAN HELP WITH

Support for Your Journey

Product Questions

Luggage dimensions, materials, available options, travel bags, packing organizers, and other product information.

Orders & Delivery

Order confirmation, order status, shipping information, tracking, and delivery-related inquiries.

Returns & After-Sales

Return eligibility, damaged items, incorrect orders, refund questions, and after-sales assistance.

OFFICIAL BUSINESS INFORMATION

Company & Contact Details

The Kymfel™ online store is operated by Quanzhou Jiekua Trading Co., Ltd., a company registered in Fujian Province, China.

Brand Name Kymfel™
Operating Company Quanzhou Jiekua Trading Co., Ltd.
Legal Representative Bai Shanshan
Unified Social Credit Code 91350524MAKBP1HN9G
Registered Business Address Room 313, Building 14, Shiji Haoting, No. 1358 Hebin South Road, Fengcheng Town, Anxi County, Quanzhou City, Fujian Province, China
Official Website https://kymfel.com
Customer Service Email service@kymfel.com
Customer Service Phone +86 134 3052 1068
Customer Service Hours 8:00 AM – 10:00 PM Daily
Return Address Notice: Our registered business address is not necessarily the designated return warehouse. Please contact customer service and obtain return instructions before shipping any item.