Return & Refund Policy

1. Return Request Window

Eligible products may be requested for return within 30 days after the date of delivery. Please contact customer support before sending an item back.

This request window does not limit any mandatory consumer rights under applicable law.

2. Return Eligibility

For returns based on a change of mind, products should normally be unused, in their original condition, and include original packaging, accessories, and any supplied components.

Examples include luggage, backpacks, travel bags, packing organizers, and travel accessories. Return eligibility may depend on the item's condition, the reason for return, and applicable consumer law.

3. How to Request a Return

1. Email service@kymfel.com.
2. Include your order number, product name, and reason for the return.
3. Attach photographs if the item is defective, damaged, or incorrect.
4. Wait for return eligibility confirmation and instructions.
5. Send the item to the designated return location after instructions are provided.

4. Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for the return shipping cost unless we agree otherwise or applicable law requires a different arrangement.

For a confirmed defective, damaged, or incorrect item, we will arrange an appropriate remedy, including return shipping responsibility as required by applicable law.

5. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as possible.

Provide your order number, a description of the problem, and photographs where practical. We will review the issue and explain the available remedy, which may include replacement, return, or refund.

6. Items That May Not Be Returnable

Certain items may be subject to return restrictions, such as personalized products or hygiene-sensitive products where permitted by law.

Such restrictions do not override applicable rights relating to defective or misdescribed goods.

7. Inspection & Refund Approval

After receiving a returned item, we will inspect its condition and notify you of the refund decision.

Approved refunds will be initiated through the original payment method where possible. The time it takes for funds to appear in your account can depend on your payment provider.

8. Order Cancellation

If you need to cancel an order, contact customer support as soon as possible. Cancellation may not be possible after the order has entered fulfillment or shipment.

Applicable statutory cancellation rights, where they exist, remain unaffected.

9. Return Address

Please do not send merchandise directly to our registered business address without return authorization.

The designated return location may differ from the company's registered address. Customer service will provide the relevant instructions.